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SHIPPING


Orders made in Malaysia are fulfilled via City-Link Express or Ta-Q-Bin depending on the mode of payment, either on the date of order or the day after. We endeavour for devices to reach our customers within 3-5 working days of purchase. However, some delays during peak periods and festive seasons may be expected.


How do I know my order is on the way?

Once your order has been placed, you will receive an order confirmation. You will receive an SMS notification on the day of delivery.


Where does CompAsia deliver to?

We deliver to most parts of Malaysia for non Cash On Delivery (“COD”) purchases.


Due to our courier, if you elect COD as the method of payment, the service coverage area is limited to most parts of Peninsular Malaysia. To verify if your area is serviceable for COD, please visit Ta-Q-Bin


Do I have to pay for shipping?

In Malaysia, we charge a delivery fee of RM9.00 to Peninsular Malaysia and RM30.00 to Sabah/Sarawak for each smartphone purchased. For other bulkier devices, shipping is computed based on weight.


I would like to self-collect / I would like to see the device before purchasing. Can I come down to your centre?

Yes, you can. However, viewing is by appointment only. Our centre is open on weekdays (3 p.m. to 5.30 p.m.) excluding Public Holidays, and we are located at:


Suite 2.04 Level 2,

Wisma Academy No.4,

Jalan 19/1, Seksyen 19,

46300 Petaling Jaya, Selangor


To schedule an appointment, please contact us via whatsapp (+60166202590), by calling our hotline (+603 7931 3417), or by dropping us an email at customerservice@compasia.com


Do I need to sign for my parcel?

Yes, a signature is required for every delivery.


Can I specify a delivery time/date for my order?

We are unable to arrange for a specific date/time for delivery. We sincerely apologise for any inconvenience caused.


Will I be notified when my parcel is arriving?

Unfortunately, we are unable to provide notifications for parcel delivery. However, you will receive a WhatsApp notification on the day we your parcel is shipped.


What if I am not at home to receive my parcel?

You will receive a call to inform you of your missed delivery. You will then have to reschedule the delivery. If the courier service is unable to contact you, the parcel will be returned back to us and we will contact you to arrange a redelivery.