• MY
Logo
Home/Return Policy/

RETURN POLICY


Bought something from us but changed your mind? Or maybe you realized that Rose Gold isn’t really your colour? Been there, done that!


At CompAsia, it’s easy to change your mind. If you’re not 100% satisfied with your product for any reason, follow the below steps and our Customer Experience Team will be in touch with you to process your return. We only ask that you return the phone in its original condition and original product packaging. 


  1. Fill in and submit our Returns Form to us within 7 days of purchase.
  2. Wait for our customer experience team to get in touch with you.
  3. Ensure that device is in original condition and returned with original packaging, accessories and any freebies.
  4. We will arrange for a courier to pick up the device from you. Alternatively, you can drop this off at our Centre.


Please note that our Returns Policy only covers refurbished smartphones, tablets and laptops (unless otherwise specified) and does not cover accessories. There will be a RM30 admin and shipping fee deducted from the refund value of your device.


After checking the returned product, we will process your refund within four weeks, and you’ll get an email from us when this is done. You’ll receive your refund either via your original payment method or a bank transfer. 


Please note that all CompAsia devices are pre-loved and refurbished! Do read our product descriptions carefully, and check out our Grading System before purchasing. ☺


How do I ensure that returns are accepted (“Return Conditions”)?

  1. The device is in its original condition with its original packaging
  2. No missing parts/items that came with your device 
  3. Completed Returns Form is submitted within 7-days from purchase


How long will it take to receive my refund?

You will receive your refund within four weeks of your request.


How will I receive my refund?

All refunds will be made either via your original payment method or by bank transfer. 


Can I return my device if I am unhappy with its cosmetic condition within the 7-day window? 

Yes, we understand that one of the risks of buying a refurbished device online is that you may not be satisfied with the cosmetic condition of the phone. Hence, as long as the above Return Conditions are met, you would be able to do a return.


Can I return my device if I am unhappy with its cosmetic condition, but I have passed the 7-day window?

Unfortunately not. Do check your product immediately upon receipt. Kindly note that our devices (unless otherwise stated) come with a one-year warranty which would cover defects found even after the 7-day window.


I received the wrong item, what do I do?

We apologize for our lapse. Please contact us or submit a returns form to give us a chance to make this right! If we did send the wrong item, we will arrange for an exchange for free. 


Can I return the item myself?

Yes! You may drop off the item at our Centre. However, do not mail it to us, or use another courier. Instead, get in touch with us, and we will arrange for our courier to collect the item from you, and save you the hassle!


We regret that we are unable to accept returns via other couriers other than our own contracted couriers.